Framework Leadership - How do senior leaders guide and sustain the organization?  How do senior leaders communicate and encourage high performance? Strategic Planning - How does the organization address its strategic challenges and leverage its strategic advantages?  How does the organization convert its strategic objectives into action plans? Go to Market - How does the organization determine product offerings?  How does the organization build a customer-focused culture?  How does the organization listen to its customers? Information Systems and Knowledge Management - How does the organization measure, analyze, review and improve performance through data? Human Capital - How does the organization engage, compensate and reward its workforce to achieve high performance?  How does the organization manage workforce capability and capacity to accomplish its work? Process Managment - How does the organization design its work systems and determines its key processes to deliver customer value?  How does the organization improve its key work processes to deliver customer value? Based on the Baldrige Criteria for Peformance Excellence © Integrated Consulting Services, LLC Made with Xara